Privacy Policy
Welcome to NXT LVL Health, operated by Mitchell Potts Pty Ltd (ABN: 34 377 382 272). If you have any inquiries about our Privacy Policy, please contact us at office@nxtlvlhealth.com.au. This policy outlines how we manage your personal information in compliance with the Australian Privacy Principles set out in the Privacy Act 1988.
Personal Information
When you engage with us through our website or become our client, we may collect the following personal information:
Your name, address, email address, and phone number.
Information for customising our content based on your preferences when you attend webinars, seminars, or events, including your IP address and browsing history to enhance our website's usability and appeal.
Collection and Use
We collect personal information through various means, including:
When you email us.
When you sign up for our free downloads, newsletter, webinars, or events.
When you make online purchases (e.g., e-books, video content, recipes).When you provide testimonials.
When you choose to be our client or make purchases.
Automatically through cookies.
When referred by someone else.
We use this information to:
Respond to your inquiries.
Provide updates on our services.
Monitor visitor and client satisfaction.
Improve our website and services.
Provide the services you request.
We will only collect your personal information:
With your explicit consent.
If needed to provide requested information or services.
For necessary administrative processes if you become our client.
If we have a legitimate interest in using your data for marketing, giving you the option to opt out.
Sensitive Information
We understand the sensitivity of certain information and ensure its secure collection through methods like:
Intake forms in Cliniko
Online telehealth consultations or in-person meetings.
Secure email communications.
Lab portals.
Pathology reports and test results.
This information is collected to provide you with contracted services and ensure the most appropriate care.
Disclosure of Information
We may disclose your information to:
Provide requested services or information.
Carry out your instructions.
Facilitate referrals or testing (with your permission).
We may share relevant information on a need-to-know basis with:
Email marketing provider.
Practice management system.
Independent contractors (e.g., virtual assistants, receptionists).
Legal and financial advisors.
Website maintenance and technical support teams.
We will also disclose information if required by law or permitted by the Privacy Act.
Security
We employ physical, technical, and administrative safeguards to protect your information from unauthorised access, modification, disclosure, and loss. We conduct regular security audits to manage risks.
Access to Information
You can contact us at any time to access, correct, or update your personal information. We aim to make your information available within 7 days, unless prevented by a legal obligation.
For inquiries, contact us at office@nxtlvlhealth.com.au.
Complaints
If you have concerns or wish to request changes to your information, email us at office@nxtlvlhealth.com.au. If unsatisfied with our response, you can seek a review from the Office of the Australian Information Commissioner.
Notification of Breach
In the event of a serious data breach, we will assess and take remedial action. If you are at risk, we will notify you directly or, if not possible, publicise the breach on this website and inform the Information Commissioner.
Cookies and Google Analytics
Our website uses cookies to enhance user experience and collect statistics. You can configure your browser not to accept cookies, but this may affect the site's functionality. We use advertising cookies from Facebook and performance cookies from Stripe and Cliniko. Additionally, we use Google Analytics to gather strategic insights into our website's usage and improve its functionality. You can learn more about Google's data collection and usage here. Google also offers an add-on to opt out of data usage by Google Analytics.